Welcome to RhinoLeather ("we," "our," "us"). We value your privacy and want to explain how we handle your personal information. This guide is here to help you understand our privacy policy in simple terms.
What Information We Collect
- Personal Info: We might ask for your name, email, phone number, and address.
- Order Details: We keep records of your orders and payments.
- Website Usage: We collect data about how you use our website, like which pages you visit.
How We Use Your Information
- To Process Orders: We use your information to get your orders to you and to solve any issues with your purchases.
- Communication: We’ll use your contact details to send you updates about your order or new products you might like.
- Improve Our Services: Information about your website usage helps us make our site better for you.
Sharing Your Information
- Service Providers: We might share your info with companies that help us run our business, like payment services and delivery companies.
- Legal Requirements: If the law requires it, we might have to share your information.
Keeping Your Information Safe
We use various security measures to keep your information protected from unauthorized access and misuse.
SMS Communications & Cart Abandonment Tracking
We collect personal information such as your phone number, email address, and browsing behavior on our website (including cart activity) to send you transactional and promotional messages via SMS. These messages may include order updates, abandoned cart reminders, and special offers.
To determine when a cart has been abandoned, we use cookies and tracking technologies to monitor your interactions with our website. This includes detecting when items are added to your cart but not purchased, and identifying if your session ends without completing checkout.
For more information about our SMS practices, please refer to our [Mobile Terms of Service]
Your Choices and Rights
- Access and Updates: You can ask us what info we have about you and update it if it’s wrong.
- Opt-Out: You can opt-out of receiving marketing messages from us at any time.
Cookies
Cookies are small files placed on your device. They help us give you a better web experience by remember your preferences and visits.
Changes to This Policy
We might update this policy from time to time. We’ll let you know about major changes by posting a notice on our website.
Contact Us
If you have any questions or concerns about your privacy, you can reach out to our support team at service@rhinoleather.com.au or call us on 02 8379 8281
Conclusion
We hope this simplified version helps you understand how we handle your personal information. Your privacy is important to us, and we are committed to safeguarding it.